Work

We perceive reality not from the outside, but from the inside.

From inventory dashboards to actionable reconciliation

How I reframed a dashboard migration around the work users actually needed to do, separated a validated workflow from a requested capability, and used coded prototypes to move research, design, and engineering forward.

My role

Lead UX researcher and designer across research strategy, participant validation, workflow discovery, JTBD framing, interaction design, prototyping, usability testing, stakeholder alignment, product decision-making, coded prototyping, and implementation support.

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From fragmented onboarding to a scalable network-device framework

How I reframed a tool-specific UX problem around the job users actually needed to do, used research and coded prototypes to shape product and architecture decisions, and created a framework that could scale across network-management tools.

My role

Lead UX researcher and designer across research strategy, JTBD framing, journey mapping, service blueprinting, UX strategy, user story mapping, advanced-table research, coded prototyping, usability testing, cross-functional alignment, implementation support, and design review.

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